This Privacy Policy explains how we collect, use, share, and protect your data when you use our website and rental services. By accessing or using our platform, you agree to the terms outlined in this policy.
1. Introduction
Get My Tuktuk operates premium vehicle rental services in Sri Lanka. This Privacy Policy applies to all users of our website, applications, and physical rental services. We collect and process personal information to provide you with a seamless and personalized experience. If you have any questions about this policy, please contact us using the details in Section 9.
2. Information We Collect
2.1 Personal Information
- Contact details (e.g., full name, email address, phone number).
- Billing information (e.g., credit/debit card details, billing address).
- Identification details (e.g., driver’s license number, country, permit information).
- Booking details (e.g., pickup/return locations, rental dates, vehicle preferences, selected extras).
2.2 Non-Personal Information
- Browser type, IP address, and device information.
- Website usage data (e.g., pages visited, time spent, click flow).
- Cookies and tracking technologies (see Section 7).
3. How We Use Your Information
- To process, secure, and manage your vehicle rental bookings.
- To communicate with you about your rental, including transactional confirmations, updates, and customer support.
- To process payments and securely issue any security deposit refunds.
- To verify your identity, driver eligibility, and driving credentials with local authorities.
- To improve our website performance, layout, and services through user analytics.
- To comply with legal, local, and regulatory requirements (e.g., tax reporting, insurance disclosures).
- To send you tailored promo offers or updates, only if you have explicitly opted in (you can opt out at any time).
4. Sharing Your Information
- With verified service providers (e.g., payment gateways like PayHere, local insurance providers) to facilitate and authorize your rental process.
- With local law enforcement or regulatory authorities, if strictly required by Sri Lankan law or to protect legal rights.
- With trusted third parties for anonymized analytics, with all personal identifiers removed.
- We do not sell, rent, or trade your personal information to third parties.
5. Data Security
We implement robust, industry-standard security measures (such as SSL encryption, secure tokens, and restricted servers) to defend your personal information. However, no database or digital transmission is completely secure, and we cannot guarantee absolute security. You remain responsible for keeping your communication channels and booking links private.
6. Your Rights
- Access: Request a full copy of the personal information we currently hold about you.
- Correction: Request immediate corrections to inaccurate, outdated, or incomplete data.
- Deletion: Request deletion of your data, subject to local tax, legal, or insurance obligations.
- Opt-Out: Unsubscribe from any promotional communications at any time.
- To exercise these rights, please contact our support team at the email below.
8. Changes to This Policy
We reserve the right to update this Privacy Policy from time to time. Changes will be instantly posted on this page with an updated effective date. Your continued use of our booking services constitutes acceptance of the revised terms.
Effective Date: June 2, 2026
9. Contact Us
If you have any questions about this Privacy Policy, our data practices, or would like to request data deletion, please contact us: